Legal

Privacy policy

This first public draft explains the main categories of personal data Velis handles and the purposes for which that data is used.

Last updated

15 April 2026

Scope

This page covers personal data processed through the Velis website, product access, support interactions, and other direct communications with Velis.

It is a working draft for review and does not replace customer contracts, data processing terms, or legally required notices that may be finalized later.

Data we may process

Velis may process account and organization details, contact information, support messages, usage and diagnostic metadata, and customer-provided records needed to operate the service.

  • Account, login, and organization administration details
  • Property, contact, visit, and workflow records stored by customers in the product
  • Technical logs and service diagnostics used for security, reliability, and troubleshooting
  • Messages sent to support, privacy, or legal contact channels

How Velis uses personal data

Velis uses personal data to provide and secure the product, respond to support requests, maintain service quality, and meet legal or regulatory obligations.

Where assistive AI features are used, they are intended to support product workflows rather than remove customer responsibility for reviewing important outputs.